Student Complaint Procedure (Non-Academic Grievance for Students)
The purpose of the Student Complaint Procedure is to provide a process for students, both undergrad and graduate, 寻求解决不属于其他投诉程序范围内的争议和投诉.
When to Use the Student Complaint Procedure
At North Park University, 有许多投诉程序，学生可以通过这些程序提出并寻求纠正他们认为不公平的做法, improper or discriminatory decisions, actions, or treatment. North Park takes all complaints seriously and follows the appropriate policy.
对于已建立独立上诉程序的事项，不得援引本投诉程序. Examples of these include, but are not limited to:
1. 如果事件涉及学术决定，则适用学生学术申诉程序. (Found in the Student Handbook.)
2. If the matter involves a housing or roommate concern, the Student Housing Grievance Procedure applies. (Found in the Student Handbook.)
3. If the matter involves discrimination, harassment, bias and/or sexual assault, the 反对歧视、骚扰、性暴力、关系暴力或报复的政策 applies and takes precedence over other complaint procedures that may also apply (e.g., a roommate is accused of sexual harassment).
4. If the matter involves a parking violation, the Parking Violations Appeals process applies.
5. 如果事件涉及违反政策和社区标准的学生手册, then the Student Conduct process applies. (Found in the Student Handbook.)
6. If the matter involves financial aid due to academic progress, the Satisfactory Academic Progress process applies.
7. 如果这件事涉及经济援助奖励包，经济援助上诉程序适用. (Found in the Academic Catalog.)
If there is no specific procedure already in place, 学生投诉程序可用于正式确定问题或争议并寻求解决方案. The process is outlined below. Complaints challenging decisions or actions by a vice president, provost, 或院长(没有提供其他具体的投诉或上诉程序)直接进入步骤4.
Examples of actions that may be grieved under this policy:
- Denial of disability accommodations
- Claims involving the Family Educational Rights and Privacy Act of 1974 (FERPA)
- 不公平地和/或以不同于他人的方式实施的政策或程序
- Administrative error in the application of the policy or procedure
Examples of actions which are not subject to the Student Complaint Procedure:
- To contest an instructor’s evaluation of academic performance
- Academic probation, disqualification, or other academic decisions by a department, college, or the university
- University student conduct action
- Academic dishonesty allegations
- Parking citations
- Debt to the University
- Retaliation for making a complaint under any University Policy
- Federal and State Laws
- Employment and personnel decisions
- Policies of the Board of Trustees
Complaint Procedure
The aggrieved student must first confer with the staff member, faculty member, or student involved in an attempt to resolve the problem. If the student is not comfortable with first addressing the staff or faculty member, you may skip to Step 2. 您也可以选择通过“报告非学术投诉”表格来报告任何非学术投诉 EARS.
Using EARS to report a non-academic grievance
- Log in to EARS using your North Park email address and password.
- From the Launchpad, click the life preserver icon labeled Ask for Help.
- On the New Referral page, fill out your contact information at the top.
- In the Referral section, click the drop-down menu and select Report a Non-Academic Grievance – Student Form.
- 尽可能详细地填写每个字段，以便为大学提供足够的信息来妥善处理您的投诉.
- Click Preview and review your responses. When you are ready, click Submit to complete your report.
未解决的投诉应由学生以书面形式提交给适当的工作人员或教员的主管和/或人力资源部门. In the case of a complaint against a student, the written complaint shall be presented to the dean of students. In consultation with the assistant vice president of human resources, dean of students and/or the supervisor, 我们将进行调查，并试图尽快公正地解决此事. 这一步骤通常在收到投诉之日起十(10)个工作日内完成.
If the student is dissatisfied with the prior decision, the student can present the complaint, in writing, to the vice president, provost, or dean, as appropriate. The complaint should be presented promptly and in no event, later than five business days after the Step 2 decision. The complaint must summarize the decision, action, or other matter being grieved and explain why it is being challenged. Copies of any related documentation shall be attached. The vice president, provost, or dean receiving the complaint, or a designee to whom they assign responsibility for resolving the complaint, will conduct any investigation deemed necessary, including joint meetings among the student grievant, the person who is the subject of the complaint, if any, and a University official responsible for any policy or procedure at issue. In the event of a meeting, 投诉人和任何被投诉者均可要求北园大学社区的其他成员提供协助和在场. The appropriate vice president, provost, dean or designee will promptly render a decision.
如果学生对第3步的决定不满意，学生可以向 president of the University. 上诉必须在先前决定后不迟于五个工作日提出，并应以书面形式提出. The appeal must summarize the decision, action, or other matter at issue, explain why it is being challenged, and describe any prior steps of the complaint process, including the determination. Copies of any related documentation shall be attached. The president shall determine the appeal based upon the record presented, and any additional investigation the president deems appropriate. The decision of the president shall be final and binding.
Additional Provisions
Every effort will be made to settle complaints promptly. Time limitations specified in this policy may be extended by written mutual agreement. If there is no written mutual agreement to extend the time limits, and if the student fails to appeal to the next level within the specified time limits, the complaint will be deemed settled on the basis of the last decision rendered. 如果学校未能在规定的时间内对投诉采取行动或在任何级别通知学生的决定, 如果决定在适当的时间内传达，学生将被允许在分配的时间内上诉到下一级.
报复的定义是针对以下个人采取的不利行动:(1)投诉涉嫌被禁止的行为或以其他方式利用大学制定的投诉程序, (2) participated as a party or witness in an inquiry, investigation, or hearing relating to such allegations or complaint, 或(3)作为当事人或证人参加与该等指控有关的法庭诉讼或行政调查. Retaliation by any member of the campus community, including students, faculty, and staff, is prohibited by state and federal law and violates North Park Policy. Retaliation is strictly prohibited.
Interim measures may be available to the complainant. 临时措施是临时措施，以确保程序的完整性，并保护投诉人和大学社区. Such measures may include changes to academic, living, transportation, 限制或暂停进入大学设施和活动，或规范投诉人和被投诉人之间的持续互动. If the complainant wishes to explore the possibility of interim measures, one should contact the dean of students or assistant vice president of human resources.
在寻求外部解决方案之前，学生应该完成North Park的内部投诉流程. 如果学生没有通过学校的程序，外部机构可以将投诉转回给大学.
In accordance with the Higher Learning Commission Policy FDCR.A.10.030 – Institutional Records of Student Complaints, North Park University has established the above outlined student complaint procedures. 法律要求澳门网络赌博游戏与其认证机构分享有关投诉的信息, the Higher Learning Commission of the North Central Association of Colleges and Schools; however, 未经投诉人明确许可或法律规定，个人身份不会被披露.
学生办公室将每年审查数据，以确定任何值得进一步调查的趋势/问题, revision to existing policies, etc.
Should a student wish to file their complaint with a regulatory agency, the contact information is listed below. 请注意，这些办公室将要求学生首先通过遵循定义的投诉或申诉政策直接与机构寻求解决方案.
- The State of Illinois – Illinois Board of Higher Education: http://complaints.ibhe.org
- The Higher Learning Commission: hlcommission.org/HLC-institutions/complaints.html
Interpretation
Any questions about the interpretation of this policy may be addressed to the dean of students.